주의사항 :
v1.4.4
ODIR runs in all Outlook versions starting from Outlook 2000. ODIR does NOT run in 64 bit Office versions (no problem in Office 32 bit on Windows 64 bit).
OsaSync doesn't start: the OsaSync
menu item is not visible in the Outlook menu
If the Outlook menu doesn't show the OsaSync menu item before the
Help menu OsaSync isn't running.
The first reason to rule out is to check if Outlook was already running in
the background when you clicked the Outlook icon to start Outlook. If
you then click on the Outlook icon to start Outlook then Outlook is simple
made visible but is not restarted. OsaSync doesn't start if outlook is
started in the background so if Outlook isn't terminated before it's
explicitly started by clicking the Outlook icon then OsaSync will not be
visible in the Outlook menu.
Check if Outlook was running in the background:
To check this out open the computername_vosaddin.log file that
is created by OsaSync each time OsaSync starts. The location of the log file
is \documents and settings\all users\application data\OsaSync on
Windows XP and \ProgramData\OsaSync on Windows Vista and Windows 7. Open the
vosaddin.log file with notepad and see if the
third line displays: ConnectOnConnection: Outlook launched
without UI. UI means User Interface so Outlook is started 'invisible'. In
this case OsaSync isn't started.
If you don't see the vosaddin.log file then it has not yet
been created and this indicates that Outlook has made no attempt to load
OsaSync. Proceed with 'Other issues' below to find out why.
If the vosaddin.log file is present and contains errors in the first 20 lines
then that is most likely the cause of OsaSync not starting. Send the log file
to techsupport@vaita.com for help.
Two scenario's that start Outlook in the background are:
You are syncing with a with a PDA or cell phone and you have started
your syncing software (like ActiveSync) when Outlook was not running.
This can happen already when a PDA or cell phone is connected.
Look on our FAQ page how to prevent this
and how to use your PDA together with OsaSync.
You are working in an application like Word or Excel and send an email
through this application without opening outlook first. You then start
Outlook before you close the application.
If this is the reason why OsaSync is not visible in the Outlook menu then
close Outlook and restart Outlook again. If OsaSync is still not visible then
Outlook wasn't terminated and is still running in the background so you will
have to shut down Outlook explicitly:
Press Ctrl-Alt-Delete to access the Windows Task Manager; click
the Processes tab; click the Image Name label to sort all
processes and see if Outlook.exe is still running. If so then outlook
is still running in the background. Select Outlook.exe and click End
process. This will terminate outlook. Do the same with OsaSync.exe
if it's there. Then restart Outlook.
Other issues:
If you have ruled out the scenario's above and OsaSync is still not visible
then the next thing to check is if OsaSync has been disabled by Outlook.
This can happen if Outlook had the impression that OsaSync was misbehaving. Check if OsaSync is listed in the Disabled Items
dialog and if so click enable to start OsaSync again and restart Outlook.
Here's where to find the Disabled items window: Outlook 2002/2003: Help - About Microsoft Outlook Outlook 2007: Help - Disabled items... Outlook 2010:
File - Options - Add-ins (left pane) - drop down list Manage
(right pane) - Click on arrow and choose Disabled Items -
button Go…
If OsaSync has not been disabled by Outlook continue by checking to see if
the OsaSync Add-in is selected in the list of installed Add-ins.